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Questions? Feedback? Suggestions? Fill out our customer service email form here and let us know how we can help.
What are the technical requirements to watch videos at JellyTelly.com? The whole site used to be free but now you require subscriptions...why? I can't remember my username and/or password. Can more than one person in my household be logged in under the same username at different computers at the same time? How can I set up a gift subscription for someone outside my household? What's with the new site? How do I send a question in to Buck to be considered for "Buck's Mailbag?" Can we watch JellyTelly on other platforms like YouTube, GodTube, Wii, Xbox or Windows Media Center? Can we download JellyTelly clips for our Sunday school/children's ministry/day care classes? Do you have an affiliate program? How can I work for JellyTelly? Is there any way to download songs to our iPods/iPhones or do you have anything available through iTunes, Podcasts or YouTube? How do we submit shows that we think would be great for JellyTelly? Q : What are the technical requirements to watch videos at JellyTelly.com? To enjoy videos at JellyTelly, you should have the following software installed on your computer: * Windows XP, Vista, or Mac OS X * Internet Explorer 6.0 or above, Firefox 2.0 or above, or Safari 3.0 or above * JavaScript and Cookies must also be enabled. * Latest Adobe Flash Player You can upgrade to the latest Flash Player here: http://www.adobe.com/products/flashplayer/ In addition, you will need an Internet connection with sufficient bandwidth. Our video streams adjust based on your bandwidth, but for the best quality viewing experience, a downstream bandwidth of 1000Kbps or higher is needed. You can test your downstream bandwidth at many websites. Search for "bandwidth test" on the web to find many of the most popular bandwidth test websites. Because streaming video requires a fast Internet connections and fast processing, older computers with slow Internet connections may have trouble running the video at JellyTelly.com. A slow Internet connection would include dial up, ISDN, or DSL that runs slower than 1000Kbps. An older computer would include a PC processor slower than an Intel Pentium 4 2.33GHz (or equivalent) with 1GB of RAM or a Mac processor lower than a PowerPC G5 1.8GHz or Intel Core Duo 1.33GHz with 1GB of RAM. Q: The whole site used to be free but now you require subscriptions...why? We are so thankful for everyone who has supported our efforts by visiting the site often and watching JellyTelly. Portions of the site will remain free to everyone so that they can watch new JellyTelly clips and keep up with what's new. We also want our friends to be able to continue playing games and utilize the new high scores feature on the site. Those who choose to access the registration section of the site will be able to do so free of charge. The new subscription section of the site allows full access to the growing library of JellyTelly content as well as new shows, games and features for subscribers. We are excited about the new features, shows and games we are creating for all our friends, whether or not they are subscribers. Q: I can't remember my username and/or password. No problem. If you've forgotten your username, simply go to this page and follow the steps to retreive your user name. If you have forgotten your password, go to this page and follow the steps to retreive your password. Q: Can more than one person in my household be logged in under the same username at different computers at the same time? At this time only one person at a time can be logged into a subscriber's account on our Web site. Q: How can I set up a gift subscription for someone outside my household? At this time we are unable to offer gift subscriptions but are looking into this feature in the future. Q: What's with the new site? Thanks for noticing! We have been working hard to build a fun site where everyone can experience JellyTelly while also allowing for subscribers to get access to deeper levels of the content. Every day you will find new videos on the home page. You will also find free games available and be able to record high scores when you register. If mom or dad say it's ok, you can also subscribe to the site. That allows you see all the weekly shows in their entirety, play all the games on the site, and be the first to access the new games and videos when they arrive. Q: How do I send a question in to Buck to be considered for "Buck's Mailbag?" Great question. It's easy. Just fill out the constituent support form here. We read all the questions sent in and Buck handpicks several of them each week for "Buck's Mailbag." Q: Can we watch JellyTelly on other platforms like YouTube, GodTube, Wii, Xbox or Windows Media Center? We are primarily focused on providing you the best viewing experience at JellyTelly.com. That means the newest and best videos will be on our site. Occasionally, we will post clips on other sites to help increase awareness of JellyTelly directing them to visit our site for more fun videos and games. Jellytelly.com is our home and will always be the best place to come for the latest and greatest from Clive, Ian and the rest of our crew. Q: Can we download JellyTelly clips for our Sunday school/children's ministry/day care classes? You can! We have set up a special site to purchase high-resolution copies of the videos for use in your Sunday school, day care or church setting. Just go to http://www.jellybits.com where you can purchase and download the clips and use them however you would like in your ministry. Q: Do you have an affiliate program? In case you don't know, an affiliate is a person or company which sends visitors to a website in exchange for commissions. We do not currently have an affiliate program for JellyTelly. If we add that function to our site, we will make sure we promote it to our friends. In the meantime, we would appreciate if you would share your enthusiasm for the site and the videos. Q: How can I work for JellyTelly? Currently, we are not hiring at JellyTelly. But if we do begin any hiring, we will let you know here. Q: Is there any way to download songs to our iPods/iPhones or do you have anything available through iTunes, Podcasts or YouTube? We do not currently have this feature for people to download JellyTelly clips and episodes but we are working on solutions. Subscribers will hear first about such potential upgrades in the future. Q: How do we submit shows that we think would be great for JellyTelly? If you have a show that is in production or already produced, you can fill out the customer support form here. We hope browsing the FAQ's provided above have answered your questions. If they have not, please click here to send a message to our support team. |